logo
  • Home
  •  Getting Started
    • Developer Basics Videos
    • What is the Brightcove Player?
    • Overview: Brightcove Player
    • Learning Guide: Video Advertising
    • Overview: Brightcove Player Plugins
    • Player Development Training Videos
    • Step-by-Step: Brightcove Player
    • Step-by-Step: Player Customization
    • Training: Developing with the Brightcove Player
    • Learning Guide: Using the REST APIs
  •  Learn the Basics
    • Advanced Player Code
    • Autoplaying a Video
    • Custom Plugin - Converting Code
    • Custom Plugin - Passing Data
    • Custom Plugin - Using Studio
    • Custom Plugin - Why and How
    • Developer Basics Videos
    • Generating Player Code
    • Preparing to Write Code
  •  References
    • Brightcove Player 7 Migration Guide
    • Brightcove Player API Documentation
    • Brightcove Player Cookies
    • Brightcove Player Error Reference
    • Brightcove Player System Requirements
    • Catalog Search Architecture
    • Known Issues
    • Player Catalog
    • Player Feature Support by Browser
    • Player Metadata from bcinfo
    • Player Methods/Events API
    • Playlist API Guide
    • Video Metadata from mediainfo
  •  Plugins
    • 360º Video
    • Ad Intelligence Plugin
    • Advertising with the FreeWheel Plugin
    • Advertising with the IMA3 Plugin
    • Advertising with SSAI
    • Advertising with SSAI and Open Measurement
    • AirPlay
    • Brightcove Player Plugins
    • Chromecast
    • Custom Endscreen
    • Display Error Messages
    • DRM
    • Google Tag Manager
    • HLS
    • Live DVRUX
    • Overlay
    • Overview: Player Plugins
    • Picture-in-Picture
    • Player/Plugin Version Testing
    • Playlist Endscreen
    • Playlist UI
    • Plugin Registry
    • Plugin Version Reference
    • Quality Selection
    • Social Media
    • Tealium Tag Manager
    • Thumbnail Seeking
    • Video SEO Schema Generator
  •  Advertising
    • Ad Events and Ad Objects
    • Ad Only Plugin
    • Advertising with the FreeWheel Plugin
    • Advertising with the IMA3 Plugin
    • Advertising with Server-Side Ads (SSAI)
    • Advertising with SSAI and Open Measurement
    • Brightcove Ad Monetization
    • Checking for Ad Blockers
    • Client-Side Pre-roll Ads with Live SSAI
    • Displaying Ads Using Ad Cue Points
    • Flash No Longer Valid with IMA
    • Guide: Ad Partner Integration
    • Guide: contrib-ads Migration
    • Jump Start: Header Bidding Ad
    • Jump Start: Outstream Ad
    • Jump Start: Pre-roll Ad
    • Known Issues: Server-Side Ad Insertion (SSAI)
    • Learning Guide: Video Advertising
    • Step-by-Step: Implementing Advertising
    • Testing Pre-Release Advertising Plugins
    • Using DFP Premium with Brightcove Player
    • Using Player Enhancements for Live SSAI
    • Video Cloud SSAI Ad Tag Validation
  •  Publishing Videos & Players
    • Adding an Application ID to the Player Embed Code
    • Assigning Video to Player Programmatically
    • Options for Advanced (in-page) Embed Code
    • Options for Standard (iframe) Embed Code
    • Brightcove Player Loader
    • Bulk Updating Brightcove Default Player
    • Choosing the Correct Embed Code
    • Delaying Player Instantiation
    • Pre-release Player
    • Syndication Strategies
    • Using a Non-Brightcove Player
    • Using Multiple Players on One Page
    • Using Reference IDs
  •  Troubleshooting
    •  Advertising
      • Advertising Troubleshooting Checklist
    •  Capture logs
      • Creating a Charles Log
      • Creating a Network Log
    •  Debug player
      • Brightcove Playback Technology App
      • Brightcove Player Error Reference
      • Brightcove Player Information Modal
      • Brightcove Player Troubleshooting Guide
      • Domain Restrictions Messaging
      • Display Error Messages Plugin
      • Manually Setting the Player Version
      • Player Debug Mode
      • Player/Plugin Version Testing
      • Player Informational Properties
      • Sample: Live Custom Error Message
      • Step-by-Step: Brightcove Player Debugger
      • Running a Network Path Trace
      • Using the Player Reference
      • Vetting Brightcove Player Releases
      • Viewing the Player Configuration
  •  Styling & Appearance
    • Customizing Player Appearance
    • Player Styling Playground
    • Step-by-Step: Player Customization
    • Responsive Sizing for the Brightcove Player
    • Sizing the Player
    • Skins and Player Versions
    • Styling Captions
    • Styling Playlists
  •  Playback
    • Audio only player
    • Autoplay Considerations
    • Brightcove Playback Technology App
    • Bumper Videos
    • China Delivery
    • Cross-Device Resume
    • Deep Linking
    • Delivering HLS Video
    • Delivery Rules
    • Determining Which Rendition Will Play
    • Forensic Watermarking
    • Guide: Playback Technology
    • HLS Plugin
    • iOS and Brightcove Player
    • Playback Restrictions
    • Overview: HTTPS Support
    • Quality Selection Plugin
    • Static URL Delivery
    • Streaming PlayReady Protected Content
    • Using the Brightcove Player for TVE
  •  DRM & Content Protection
    • Configuring Player Content Restrictions
    • Creating a DASH DRM Manifest for the Brightcove Player
    • Domain Restrictions Messaging
    • DRM Plugin
    • Overview: Content Protection
    • Policy Keys
    • Restricting Video Playback Using IP Address
    • Signed URLs and Token Auth with a Live Stream
  •  Coding Topics
    •  General
      • Understanding CORS
      • Introducing JSON
      • JavaScript Debugging Basics
      • The JavaScript Module Design Pattern
      • Setting up cURL
      • Using JavaScript Promises
      • Creating a JSON Web Token (JWT)
      • Debugging on Mobile Devices
      • Using MTR (my traceroute)
      • Using Wireshark to Track Network Traffic
    • Brightcove Player Loader
    • Catalog Search Upgrade
    • Custom Event
    • Guide: Playback Technology
    • Localizing Brightcove Player
    • Localizing Plugins
    • Player Events
    • Overview: Components
    • Overview: HTTPS Support
    • Overview: Player API
    • Pass Data to the Plugin
    • React Player Loader
    • Reporting on Brightcove Player Configurations
    • RequireJS and Brightcove Player
    • Retrieve Bitrate of Current Rendition
    • Step-by-Step: Plugin Development
    • Step-by-Step: Video.js Plugin Generator
    • Using bc() and getPlayer() Methods
    • Viewing the Player Configuration
  •  General Information
    • Adding an Application ID to the Player Embed Code
    • Adding Captions to Videos Programmatically
    • Adding Chapters to a Video
    • Brightcove Player Accessibility
    • Viewability
    • Custom Endscreen Plugin
    • Display Overlay Plugin
    • Google Analytics Self Configuration
    • Guide: Playlist API
    • Identify and Delete Low Performing Videos
    • Implementing Cue Points Programmatically
    • Implementing Playlists
    • Implementing the ModalDialog
    • Live HLS
    • Live Stream Configuration
    • Multiple Audio Tracks
    • Player Configuration Guide
    • Playing Live Streams
    • Playlist UI Plugin
    • Rename 608/708 Captions in the Player
    • Signed URLs and Token Auth with a Live Stream
    • Social Media Plugin
    • Step-by-Step: Player Management
    • Styling Playlists
    • Using a Screen Reader with the Brightcove Player
    • Volume Control
  •  Code Samples
    • Code Samples by Group
    • Code Sample Index
  •  AMP
    • AMP Using a Video Cloud Video
    • AMP Using an External Video
    • AMP and Advertising
  •  Training
    • All Online Training Courses
    • Developer Basics Videos
    • Player Development Training Videos
    • Register for Instructor-led Training
    • Training: Developing with the Brightcove Player
    • Training: Quick Start to Player Management
    • Brightcove University Training Courses
  •  Release Notes
    • Brightcove Player Release Notes
  •  Support
    • Viewing the Brightcove System Status Page
    • Contact Sales
    • Opening a Support Case
    • Reset Your Support Portal Password
  1. Home
  2. Troubleshooting
  3. Debug player

Looking for something? go to our search page
Brightcove Support
  • System Status
  • Contact Support
  • Search all documentation
Training
  • Online courses
  • Register for a course
  • Brightcove Academy
Brightcove
  • Brightcove.com
  • Bright Spot Community
  • Product release notes
  • Documentation updates

© Brightcove Inc. All rights reserved.

Privacy Terms & Conditions